1. Order Cancellations

Orders are processed quickly, often within 3–4 hours. Contact Medicore.ca as soon as possible to request cancellation.

Cancellation is not guaranteed once an order has entered processing or shipped.

2. Final Sale & Non-Returnable Products

Most medical and healthcare products are final sale due to health, hygiene, safety, sterility, and product-integrity requirements.

This may include PPE, gloves, masks, sterile, disposable, consumable, temperature-sensitive, opened, or used products.

3. Damaged, Defective & Incorrect Products

Contact Medicore.ca within 48 hours of delivery if an item arrives damaged, defective, or incorrect.

Include your order number, a description of the issue, and clear photos. Approved claims may receive a replacement, refund, or other appropriate resolution.

4. Change-of-Mind Returns

Change-of-mind returns are generally not accepted.

In limited cases, Medicore.ca may approve a return for an unused, unopened, undamaged product in its original packaging.

If approved, a 30% restocking fee will apply. The customer is also responsible for return shipping costs.

5. Return Authorization

All returns require prior authorization.

Do not ship products back until Medicore.ca provides return instructions and the correct return address. Unauthorized returns may be refused.

6. Refunds

Approved refunds are generally issued to the original payment method after any required return has been received and verified.

Original shipping charges are generally non-refundable unless the issue resulted from a Medicore.ca error.

7. Contact Medicore.ca

For cancellations, returns, or product issues:

Email: sales@medicore.ca
Phone: (236) 200-5466

Please include your order number and details of your request. Do not return any product without prior authorization.