Frequently asked questions

You can order through this website at any hour of the day, or by phone during our support hours. We are an online supplier - there is no retail counter or trade desk to visit, and every order is delivered to you.

Yes. The quick order page lets you build a basket by product name, brand or SKU and add several lines at once, so restocking a practice does not mean browsing the catalogue again.

Contact us as soon as possible and we will make reasonable efforts to stop it. Orders are processed quickly and we fulfil through multiple warehouses, so some begin processing shortly after they are placed.

Cancellation is not guaranteed. Once an order has entered fulfilment or shipped, it may no longer be possible to cancel. Full details are in our refund policy.

No. We do not operate a retail counter or a collection point. Everything is ordered online or over the phone and delivered by express courier.

Use the contact page for phone, email and the enquiry form. Our team is available Monday to Friday, 8:00am to 5:00pm.

Including your order number and the product code helps us answer in one reply rather than several.

All of them are published here: shipping, returns and refunds, privacy, and terms of service.

Orders for in-stock products placed before 1:00pm local time on a business day are generally shipped the same day. Orders placed after 1:00pm, on weekends, or on statutory holidays are processed the next business day. Most in-stock orders ship within 24 hours.

Express delivery usually takes 1–2 business days after dispatch. Delivery times are estimates and may vary by location.

Orders of $250 or more ship free. Orders below $250 have a flat $19.99 express shipping fee. Additional charges may apply for remote, oversized, heavy, or specially handled items. We’ll contact you first if they apply.

Tracking is provided after dispatch and may take until the next business day to appear. If you still don’t have tracking, contact us with your order number.

Yes. Most locations receive orders within 1–2 business days after dispatch. Remote and extended-service areas may take longer and may have additional fees.

If an item is temporarily unavailable, we’ll let you know within 48 hours and provide the expected availability date when available.

We use different carriers depending on the destination, product, and warehouse. Your carrier may vary by order.

Contact us as soon as possible. Make sure your recipient name, unit number, city, province, and postal code are correct. Incorrect or incomplete details may cause delays, extra charges, or returned shipments.

All sales are final. Returns are not accepted for change of mind, incorrect size, quantity, model, or preference.

Most products are final sale for medical and hygiene reasons. Contact us before placing your order if you have questions about returns.

Contact us within 48 hours of delivery with your order number, a description of the damage, and photos of the product and packaging. Keep the product and packaging until your claim is reviewed.

Contact us within 48 hours of delivery with your order number, a description of the damage, and photos of the product and packaging. Keep the product and packaging until your claim is reviewed.

Contact us within 48 hours of delivery with your order number, a description of the damage, and photos of the product and packaging. Keep the product and packaging until your claim is reviewed.

Yes. Please contact us before returning anything. We’ll confirm if the return is authorised and provide return instructions.

Clinical consumables for medical practices, with wound care at the core of our range. We carry dressings, bandages, gauze, tapes, incontinence products, gloves and PPE, skin care, infection control products, and basic diagnostic equipment.

Yes. Spend $1,000 and you save 10%; spend $3,000 and you save 15%.

Build the order on the quick order page and the saving applies as the total grows.

Where a subscription is offered, you will see the option on the product page alongside the one-time price, with the saving and the delivery frequency shown before you add it to the cart. You can skip, reschedule or cancel at any time.

Yes. Send us the list - product codes and quantities if you have them - and we will come back with pricing.